Frequently Asked Questions
Everything you need to know about your Active 3 Premium experience.
How long does shipping take for my electronics order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which can deliver your premium gear within 1-2 business days.
What is your return policy for opened electronic products?
We offer a 30-day return policy. If the product is opened, it must be returned with all original packaging and accessories to qualify for a full refund or exchange.
Do Active 3 Premium products come with a warranty?
Yes, all our electronic devices come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are the electronics sold on your site authentic and brand new?
Absolutely. Active 3 Premium only sells 100% authentic, brand-new products sourced directly from authorized manufacturers and distributors.